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Brisbane Service Hub

Brisbane Hub: Getting Set Up

Getting started content page

Finishing a task, no matter how simple, is rewarding. 
Follow the steps below to finalise your paperwork, get enrolled and plan your route to Orientation. You'll feel accomplished and you'll be set-up for study.


It may feel like just paperwork but enrolment is an exciting step into student life! 

The process looks like this:

  • accept your course offer
  • complete all required documentation
  • we will send you an email with your Online Enrolment link
  • follow the steps and enrol

After you've enrolled, you will be able to access your Enrolment Confirmation Notice via your student portal, and your timetable will be available to view soon after.

We're here to help you every step of the way, so reach out: Student Services

Student Admin Essentials

Get your Student ID card (and beat the queue!)

Every student and staff member requires their ID card whenever on campus.

To get your Student ID ready, you'll need to:

  • Email a passport head shot (or high res selfie) to Student Services
  • If the above link doesn't work, email your head shot to
  • Collect your ID card at Orientation


  • Bring a big smile with you to Orientation
  • We'll take your photo and make your card on the spot

As there is often queues at Orientation for Student IDs, we recommend emailing Student Services if you can!

Set up your student email address

We send important class, lecturer and community information to student email addresses, so you will need to set up your unique student email account.

Here's how to set up your student email

  • Sign-in to your student email account via Gmail or the Student Portal
  • If you have an existing Gmail account, you will need to select "Add Account" to sign in to your student email account
  • Your new email address will be in the format: 

    Billy Blue: 
    William Blue: 
  • Your password will be your date of birth: d/mm/yyyy - (Example: 5/12/1990, 22/04/1989)
  • You will be prompted to change your password the first time you log in
  • You're done!

If you'd like to learn how to forward emails to an address you're already using, let us show you how:

Set Up Email Forwarding

Travel concession

If you are studying full-time with us, you can apply for a travel concession on the Translink website.  

Note that transport concession is not available to online or part time students. You can see more details about transport concessions on the Translink site.

Find Out More

Unique Requirements

Unique requirements

Specific materials you'll need to start your course

Many subjects require you to purchase tools and materials that help you to complete assignments and coursework.

You can find out what you'll need, before you start, on your course page:

Billy Blue courses

CATC courses

William Blue courses

You will need to get a uniform prior to starting classes.

We'll contact you to organise a uniform fitting.

APM courses

No course resources required prior to classes.

ACNT courses

ANCB courses

Getting academic content

IT and computers

Access to a computer while you study

You'll need to have access to a computer while you study in order to complete your assignments, access online resources and use your Learning and Student Portals.

You will also need to have a set of standard software packages, internet connectivity and reasonably good computer skills (we can help!).

As there are limited computers available for use on campus, start planning how you'll access a computer for your study.


If you're on-campus and need to print study material or assignments, you can use our campus printers. To connect with our printing service, follow the steps on the IT information page.

How to set-up printing


We provide free Wi-Fi on-campus. Take these steps to connect:

  • select the ThinkWireless network
  • enter password: thinkb81

 We recommend that you use Firefox or Safari web browsers when using the Learning Portal for best results.

Getting academic content

How to get to campus

‚ÄčTravelling by train? 
Fortitude Valley station is 12 minutes walk to Bowen Terrace campus and 5 minutes walk to Anderson Street Campus.   
Travelling by bus? 
Buses frequently travel through the main streets of Fortitude Valley, with the closest stop a block away from each campus. 

CityCycle hire station 53 is opposite the Brisbane campus, with over 150 stations around Brisbane's CBD. 
If you wish to ride your own bike to campus, remember to bring a bike lock for security. At this stage, the campuses do not offer bike racks so you are responsible for finding a safe parking location.  
Need to park your car? 
Be mindful that the Brisbane campuses do not offer student parking. Paid parking is available outside the building, however much of it is reserved for local residents.  
Wilson Parking offers 24/7 car parking at Chinatown and Tempo Hotel. Check out their website for rates. 

Public Transport Information Wilson Parking Website CityCycle

How to get to Online Orientation (O-Orientation)

Online students, take your first steps...

If you are studying with us online, completing your O-Orientation is where your study journey will officially begin.

You'll learn key terms, support services, how to set up a study space, and more (lots more). Plus, you'll get to meet other students just like you.
O-Orientation is open to all students regardless of study mode but is especially helpful for our online community.

Start O-Orientation