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Brisbane Hub: Support Services



Supporting you through your studies is our priority at Brisbane campus. Here you will find useful information, contacts and resources that can set you up for success. 

Support Services


We offer a professional confidential counselling service free of charge to help you have a smooth and positive learning experience.

A Student Counsellor is available for phone appointments to assist you in coping with:

  • Adjusting to new study demands
  • Transitioning to life in a new country
  • Stress, anxiety and depression
  • Work-related problems
  • Family and relationship difficulties

To book an appointment, contact our Brisbane counsellor Melissa at

What is counselling?

Counselling is:

  • The process that occurs when a student and counsellor set aside time in order to explore difficulties which may include the stressful or emotional feelings of the student. 
  • The act of helping the student to see things more clearly, possibly from a different viewpoint. This can enable the student to focus on feelings, experiences or behavior, with a goal to facilitating positive change.
  • A relationship of trust.  Confidentiality is paramount to successful counselling.  Professional counsellors will usually explain their policy on confidentiality, they may, however, be required by law to disclose information if they believe that there is a risk to life.

Counselling is not:

  • Giving advice
  • Judgmental
  • Attempting to sort out the problems of the student
  • Expecting or encouraging a student to behave in a way in which the counsellor may have behaved when confronted with a similar problem in his or her own life
  • Getting emotionally involved with the student
  • Looking at a student's problems from the counsellor’s own perspective, based on their value system

Frequently Asked Questions about Counselling

​Q. Do I need a referral?
A. No, you do not need a referral. Contact student services or go through the booking portal to make a booking.

Q. How often do I need to come to counselling?
A. This is an individual decision and is worked out with your counsellor.

Q. How many counselling sessions should I have?
A. The counselling team is able to offer brief focused counselling which is usually up to 8 sessions. If, however you do require further ongoing support your counsellor can help support you to refer to a longer term counselling support option.

Q. What sort of topics or experiences is suitable for a counselling session?
A. Any subjects or experiences, from an everyday concern to a unique circumstance or situation are suitable for a counselling session. The counselling team is there to help address any concerns that maybe affecting your studies on some level.

Q. How much will Counselling cost me?
A. Student Counselling on campus is a free service for all students.

Common reasons why people seek out counselling include:

  • Relationship difficulties
  • Time management difficulties
  • Illness, grief and loss
  • Life transition and adjustment issues
  • Personal growth and understanding
  • Addictive behaviors
  • Sexuality and sexual identity
  • Anxiety, stress or other coping with other feelings
  • Loneliness
  • Violence and abuse in the relationship

Disability Support

Brisbane campus provides an accessible and inclusive environment for students with disabilities. We are committed to meeting our obligations outlined by the Commonwealth Disability Discrimination Act 1992 (DDA) and the Disability Standards for Education 2005. 

We can provide academic support for current and prospective students who have an impairment, injury, illness, or health condition, whether permanent or temporary, that impacts their capacity to study.

We will work with you to develop a personalised action plan based on your needs so you can meet the inherent requirements of your course while maintaining as much academic independence as possible. We can help you:

  • Organise accessible course materials and other specialised assistance
  • Liaise with course coordinators on your behalf
  • Make alternative arrangements for examinations and assessment, including extra time or the use of specialised equipment
  • Give advice on individual disability related matters
  • Assist you if you are dissatisfied with decisions made about disability-related arrangements and advise you about grievance resolution procedures


Students who request disability related services or adjustments will be required, in a timely manner, to provide appropriate documentation from a qualified professional to the Course and Careers Advisor (for prospective students) or to the Student Services Team Leader (for current students). This documentation must outline:

a) the nature and expected duration of the disability or medical conditions 
b) its functional impact on studies
c) recommendations as to adjustments and services required.

Please note that you will need to provide documents completed by a health professional that support your request for assistance. Health professionals include medical practitioners, psychologists, physiotherapists, occupational therapists and psychiatrists. To make an appointment to discuss your needs please contact Customer Services.

Further information can be found in the Disability Policy and Disability Resource Pack

Confidentiality and Privacy

You do not need to tell us that you have a disability. However, if you require assessment and/or study adjustments or other support services you will be required to disclose

(a) that you have a disability and/or medical condition (without necessarily naming the disability/ condition), and 
(b) you will need to describe its impact on your studies.

We understand the confidential nature of the information you may need to disclose in relation to your medical condition or disability, and we respect the privacy of that information. With your consent, we may advise other University staff of the existence and nature of your disability or medical condition so they can assist in implementing any adjustments required.

We will not disclose information to any person outside the University without specific written consent unless we are required by law to provide information.

Modified Arrangements for Assessment

Brisbane campus acknowledges that students may be academically disadvantaged when unforeseen circumstances such as illness impair their ability to complete their assessment tasks by or on the due date. Our Assessment Policy sets out the process for applying for modified arrangements for assessment based on medical, compassionate or extenuating circumstances.

Success Coach

So, what does success mean to you? Shall we find out together?  
A Success Coach partners with you from week one to graduation, to empower you to: 

  • progress through your course 
  • get to know and use your strengths for study and beyond 
  • gear up for your career  

Our team has a rich and diverse background to give you the insight, knowledge and pep talk you need, when you need it. Check out who we are: 

  • coaching professionals 
  • senior academics 
  • health advocates 
  • creatives 
  • business analysts 
  • industry whiz kids 

You can talk to us about: 

  • motivation and momentum 
  • your strengths profile 
  • how you use your strengths to get ahead 
  • your study goals  
  • your course 
  • your subject choices 
  • your classroom experience 
  • study and workload 
  • support services available to you 
  • our industry  
  • your career aspirations 

And more (it's all about you).

Your Success Coach details can be contacted by email here

Wellbeing Centre

Need affordable massage, beauty or counselling services? You can get these at the Brisbane Campus Wellbeing Centre.

Contact The Wellbeing Clinic at Brisbane Campus on (07) 3270 1040 to make an appointment.

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Contact details


Melissa Desmarchelier