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Melbourne Service Hub: Emergency & Safety






Emergency info

Emergency & Safety

Your safety is our highest priority. To ensure you stay safe and know what to do in the case of an emergency please read through the information below.

Student Safety

To ensure you stay safe on and off campus we recommend you take the following precautions:

  • Avoid being on campus and travelling alone at night
  • Be alert and aware of your surroundings
  • Avoid dark, vacant and deserted areas
  • If an incident does occur please let a member of staff know so we can support you and work alongside local police to minimise risk and promote safety. 

Security on campus

After hours emergency, call 000 or your local Campus Manager – Mark Kennedy on 0478 302083.

  • Wear your student ID card at all times
  • Never leave your belongings unattended
  • Do not bring unnecessary valuables to campus
  • Report suspicious behaviour or anything you feel may be unsafe
  • Report all injuries and incident to Student Services and complete an incident report form
  • If you need assistance or to report any medical conditions, please see student services (Eg. insulin, asthma inhaler, medication)

emergency and safety

Emergency & Evacuation

In every building you will find emergency evacuation posters that clearly explain where to go and what to do in an emergency evacuation. To be prepared, we recommend you familiarise yourself with emergency exits and procedures in each building you visit.

On hearing the alarm signal evacuate in an orderly manner to the nearest and safest exit while obeying the instructions of the Building and Area Wardens. If it is possible and safe take your personal belongings with you when you leave. If you can’t, do not return to get your belongings unless authorised by Wardens or Fire and Emergency Services personnel.

In the case of an emergency evacuation it is important to remain calm. Walk calmly quickly to the designated assembly area or as advised by a Warden or Fire and Emergency Services personnel and await further instruction.

Designated Assembly Area

The designated assembly area for the Campus is located at the corner of Godfrey Lane and Little Collins Street, next to the Vibe Savoy Hotel.


First Aid

If you, or someone else requires First Aid please alert the nearest staff member or head to Student Services. Below are the staff members trained in First Aid who will be happy to assist you. 



You can also attend the emergency department at your nearest public hospital. Most treatments will not incur any out-of-pocket expenses for students with a Medicare card. Some private hospitals also offer emergency services but require an up-front payment before treating you.In the event of a medical emergency, call 000 for emergency services and ask for an ambulance.




Emergency Phone Numbers & Helplines

Ambulance, Fire Brigade or Police: 000 or 112                            

Poisons Information Centre: 131 126 

Lifeline (Crisis Helpline): 131 114

Suicide Line: 1300 651 251

St Vincent's Hospital Mental Health Services, Victoria Parade Fitzroy: 1300 558 862

International Student Emergency Line - OSHC World Care: 1800 814 781


Tenants Union of Victoria: 9416 2577