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Melbourne Hub

Melbourne Service Hub: Getting Set Up

Getting started content page

Finishing a task, no matter how simple, is rewarding. 
Follow the steps below to finalise your paperwork, get enrolled and plan your route to Orientation. You'll feel accomplished and you'll be set-up for study.


It may feel like just paperwork but enrolment is an exciting step into student life! 

The process looks like this:

  • accept your course offer
  • complete all required documentation
  • we will send you an email with your Online Enrolment link
  • follow the steps and enrol

After you've enrolled, you will be able to access your Enrolment Confirmation Notice via your student portal, and your timetable will be available to view soon after.

We're here to help you every step of the way, so reach out: Student Services

Student Admin Essentials

Get your Student ID card

On-campus students will be issued with a Student ID card on Orientation day. We'll make it for you on the spot, so bring a big smile with you for the photo!

Online students can drop in to your closest campus to obtain a student ID card, or send us a passport-style photo and we'll get it to you.

Every student and staff member requires their ID card whenever on campus.

Log in to your student email address

We send important class, lecturer and community information to student email addresses, so you will need to regularly login to your unique student email account.

Here's how to log in

  • Go to Gmail or the Student Portal
  • If you have an existing Gmail account, you will need to select "Add Account"
  • Your new email address will be in the format: 

    Billy Blue: 
  • Use the initial password: Melbourne1
  • You will be prompted to change your password the first time you log in
  • You're done!

If you'd like to learn how to forward emails to an address you're already using, let us show you how:

Set Up Email Forwarding

Travel concession

If you are a full-time student studying on campus, you should be eligible for a travel concession card. Talk to Student Services about how to organise the documentation to make it happen. 

International students can access a prepaid travel discount through iUSEpass.

Transport concession is not available for online or part time students. You can see more details about transport concessions on the PTV site. 

Find Out More

Unique Requirements

Unique requirements

Specific materials you'll need to start your course

Many subjects require you to purchase tools and materials that help you to complete assignments and coursework.

You can find out what you'll need, before you start, on your course page:

Billy Blue Courses

CATC Courses

Getting academic content

IT and computers

Access to a computer while you study

You'll need to have access to a computer while you study in order to complete your assignments, access online resources and use your Learning and Student Portals.

You will also need to have a set of standard software packages, internet connectivity and reasonably good computer skills (we can help!).

As there are limited computers available for use on campus, start planning how you'll access one for your study.


If you're on-campus and need to print study material or assignments, you can use our campus printers. To connect with our printing service, follow the steps on the IT information page.

How to set-up printing


We provide free Wi-Fi at Melbourne so you can access the internet on your own devices. 
Network name: ThinkWireless  
Password: thinkb81 
We recommend that you use Firefox or Safari web browsers when using the Learning Portal for best results.

Getting academic content

How to get to campus

Your campus is located in the heart of Melbourne CBD and can be easily accessed by public transport or car. 

​Travelling by train? 
Southern Cross Station is a 2 minute walk away 
Travelling by tram? 
Stops for trams 11, 48, 96 and 109 are located 2 minutes away 
Need to park your car? 
If you are coming by car there are secure parking lots near the Melbourne Campus: 

530 Collins St, Melbourne, VIC 
542 Little Bourke St, Melbourne, VIC 
Southern Cross Station - 163-235 Spencer Street, Melbourne, VIC 
Prices for inner city parking can be quite high. Booking online is often cheaper, so we recommend doing this where possible.

Public Transport Information Wilson Parking Website


How to get to Online Orientation (O-Orientation)

Online students, take your first steps...

If you are studying with us online, completing your O-Orientation is where your study journey will officially begin.

You'll learn key terms, support services, how to set up a study space, and more (lots more). Plus, you'll get to meet other students just like you.
O-Orientation is open to all students regardless of study mode but is especially helpful for our online community.

Start O-Orientation