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Melbourne Service Hub: Feedback

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When you tell us how you feel about your course, campus and community, you improve the student experience for everyone. We want you to be proud to tell your loved ones about your learning journey with us.

Improvements


Three ways to provide feedback


1. You're the voice survey

Answer two power questions. Would you recommend us to your family or friends? Why or why not?

Survey completed:

June 2017

2. SESLs

A SESL is your Student Evaluation of Subject and Lecturer. Tell us about your experience in the classroom!

Take the survey:

Week 9, Trimester 1 and Trimester 3

 

3. Everyday feedback

Talk to your lecturer or Student Services to give general feedback about facilities or campus. Or fill out the feedback form

Give feedback now

 


You said, we acted


When you, our students, ask us for change, we listen. And better yet, we take action. Take a look at examples where you gave feedback and we did something about it.

You asked we did

You said -
"We can't get any assistance on the weekends" 
   
We acted -

Our Customer Service Team is now contactable on Saturdays.
 


You said -
"We need more access to the library"
 
We acted -

Your library is now open until 7.00pm and with more staff to assist more students.
 

You said -
"We're worried about our Diploma courses and receiving VET FEE-HELP" 

We acted -

We have now rolled out all 3 of our CATC Diplomas within Torrens University, including new subjects and eligibility for Higher Education FEE-HELP.

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Confidentiality


Your voice is in your control



The feedback you provide us is always kept confidential


We do not share your identifying details with all staff, external parties or other students. However, we do record your vertical, campus, course and study mode, as this information enables us to aggregate results.