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Wakefield and Online Hub

Wakefield Service Hub: Your support

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Your Key Support Contacts

Student and Academic Services

Have a question, concern, complaint or enquiry? The Torrens University Wakefield Campus Student Services Team is here to help! 

You can find us on campus Monday to Friday between 8am-7pm at:

Ground level, 82-98 Wakefield Street, Adelaide, South Australia 5000


Phone: (08) 8113 7888

Meet Your Support Team


         Helen Carter                          Lisa Javier                          Emma Whitmore

      Customer Service Officer                 Customer Service Officer                          Campus Life Coordinator

Phone: (08) 8113 7888


Helen, Lisa and Emma can help you with a range of enquiries including:

  • General enquiries and/or advice (via e-mail, reception)
  • Wi-Fi logins, learning portal access, student email, printing and other computer and IT issues
  • Student ID cards and building access cards
  • Fees, enrolment and subject selections
  • eCoE and Visa issues
  • Disability issues
  • Student policies and procedures and submitting forms and applications
  • Referrals to counselors, industry liaisons and academic skills support
  • Travel concessions
  • Student events


 Hayley Hillson, Library and Learning Advisor

Phone: (08) 8253 5850


Torrens University Wakefield Campus is staffed by a full time library technician. Hayley can answer questions relating to our online resources including how to evaluate information sources, utilise materials on the learning portal, and find books and journal articles. Hayley can also assist with any issues around researching and referencing.


Andrea Rivett, Academic Skills Facilitator  


Andrea is the Language and Academic Lecturer at Torrens University Wakefield Campus and can help you upskill in the areas of academic writing, reading, note taking, essay planning and referencing. Andrea is also available should you need any assistance with the English language.


Rebecca Schulz, Student Counsellor


The goal of our counselling team is to help you have a smooth and positive learning experience. You can come and chat with us about anything, such as:

  • Adjusting to study demands
  • Transitioning to life in a new country
  • Stress, anxiety and depression
  • Work-related problems
  • Family and relationship difficulties


Pia Castillo, Campus Director


Pia is the Torrens University Wakefield Campus Director. Pia is always happy to chat with students regarding their enquiries and is available, if needed, as a point of escalation to resolve any issues. 


 Dan Kuss, Success Coach (Business)


Dan is a Success Coach! He partners with you from week one to graduation, to empower you to: 

  • progress through your course 
  • get to know and use your strengths for study and beyond 
  • gear up for your career